Wednesday, September 22, 2010

A Twitter tweet is a tweet when it tweets

Different day, still on-going problem with Twitter counts. I dunno - given my somewhat limited number of followers - compared to other people with thousands or hundreds-of-thousands of followers - everybody counts. It is for this very reason that a count verification is in order whenever another person follows me. Whenever I receive notification to this effect, it elicits a "oh super - another person is following me!" to be followed by "damn - they dropped me!" feeling if the number decreases. However, another on-problem is that in the past and once again, the "following" and "followers" columns are reversed. Any newbies are reflected in the "following" category, which is just not correct. Hence the frustration.

In order to alert Twitter tech. of this problem, there is a "contact" at the bottom of the page. Clicking on this word brings one to a sub-list of categories including "something's not working" and clicking on these three words leads one to long list of problematic situations that tweeters are experiencing. My problem is in the "following" category and further clicking leads one to "my follow count is incorrect - known issue" section with the explanation provided:

"Currently we do not have a work around to fix this problem and Support agents are unable to fix your account for you. For this reason we would appreciate it if you could leave a comment below rather than submit a help request."

There are currectly 231 tweeters who have registered a complaint in this category. Twitter prefaces the complaint list with: "UPDATE: 06/07/2010 This issue is still set to lower priority for other higher impact issues to be solved first. Thanks for your patience!"

For the record I have added my complaints to the list in the past and tweeters wait until a Twitter techie is assigned to the case and will work on solving the problem. Hopefully. On one occasion a techie provided an explanation that "followers" for whatever reason drop tweeters and this could be one explanation I suppose. It's been my experience as mentioned in a previous Twitter-related rant that once a person is followed, the followed are expected to reciprocate and if not - tough - they drop you. Another techie requested that I prove my new followers. I mean, how many people actually keep track of "blah-blah is following you" notification?

We'll see how long it takes for tech. to fix the problem, if ever. It's enough to give a tweeter "twitterfollowphoebi-itis." Ask me about it.

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