Thursday, August 23, 2012

Monday rant: what happened to the client satisfaction factor?

It's been a while since sharing a rant but most likely many people reading this will relate to the experience.

Today as is my habit since we have to eat, visited the nearest - notice the word "nearest" here - supermarket to buy some groceries. The supermarket is approximately a 5-8 minute drive away and hence my reason for frequenting the store. Once per week the supermarket advertises specials to draw in clients and herein lays or lies the problem: the advertised specials are rarely available.

For example, their stock of the moderately-priced fries were missing. Gone. Nowhere to be found. Now a barbeque without fries is like..pickles without the brine. They just naturally go together. This is the second time this has happened and it took a month before they re-stocked the freezer. It was especially annoying since the fries were on special. I like shopping for specials. Don't we all?

"Okay," I remember calming myself down, "this happens. Perhaps they ran short."

So really, it shouldn't have been such a shock when the same thing occurred but it was an annoyance.

Going up and down the food aisles, there were little notes of appologies to customers that they had run out of such-and-such item and I decided to find out what was going on.

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